Refunds & cancellations

Launch draft — requires lawyer review before production.

Simcha Source is a marketplace of independent local vendors. You pay Simcha Source once at checkout, and every refund goes back to the card you paid with. Refunds usually appear within 5–10 business days, depending on your bank.

Food, decor and product orders

• Each vendor sets a free-cancellation window (for example, 48 hours before delivery). You see and accept every vendor’s policy before you pay, and it’s saved with your order.
• Before the window closes, you can cancel a vendor’s part of your order from your order page and get a full refund of that part — items, tax, delivery fee and tip.
• After the window closes, that vendor’s own policy applies. Contact us if something went wrong and we’ll work it out with the vendor.
• If a vendor can’t fill your order, their part is refunded to you automatically and the rest of your order is unaffected.
• Problems with what you received (missing, late or not as described): contact us promptly. We hold vendor payouts for a few days after delivery so we can make it right.

Simcha registries

• Guests’ gifts are never more than what a gift still needs; anything over is refunded right away.
• At the registry’s order cutoff, gifts that were fully covered are ordered. Gifts the family marked “only if fully covered” that weren’t are refunded to every guest who gave toward them.
• For gifts marked “order anyway”, the family’s saved card is charged the rest at the cutoff. If a registry is deleted before the cutoff, every gift is refunded.

Service bookings (makeup, hair, photography and more)

• Booking verifies your card — nothing is charged that day.
• Cancel before the provider’s free-cancellation window closes and nothing is ever charged.
• When the window closes, a $20 booking fee is charged and counts toward the price; you pay the balance to the provider at the appointment.
• Cancelling after the window, or not showing up, may be charged the provider’s stated cancellation fee. If the provider cancels, your $20 booking fee is refunded.

Rentals

• Rental cancellations follow the rental business’s cancellation window, the same way as product orders.
• A refundable security deposit hold may be placed on your card about 24 hours before pickup. It’s released when the items come back in good condition.
• Late returns may be charged the listed daily late fee. If there’s damage, the business reports it with photos; you can dispute it and our team decides.
• Community gemach loans are free and arranged directly with the gemach — no payment goes through Simcha Source.

Questions or a problem?

Contact us with your order number and we’ll help. See also our Terms.